Frequently Asked Questions

Can I add items to an existing order?

Unfortunately, it’s not possible to combine orders or add items to an existing order.

Can I change my shipping address after the order has been dispatched?

We are unable to redirect orders once your items have been dispatched, please ensure you provide a suitable shipping address for the specified delivery date.

Can I track my order?

Yes.  Please contact us for an update on the status of your order and for the tracking number related to your order.

Do I need to sign for my order?

Goods shipped within Australia do not require a signature on delivery.

Goods shipped to the rest of the world do require a signature on delivery.  Please ensure you provide a suitable shipping address for the specified delivery date.

Does The Rocks Push have sales?

The Rocks Push online store does not generally have sales.

Does The Rocks Push ship to multiple addresses for one order?

Unfortunately, you may only ship to one address per order.

If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

Does The Rocks Push ship to PO boxes or freight forwarding addresses?

We deliver to PO addresses in Australia. For shipping outside Australia, we are unable to deliver to PO addresses.  We do not deliver to freight forwarding addresses.

How do I buy a gift voucher?

Please click on the SHOP button at the top right of the homepage to see the full range of The Rocks Push products.  Please click on SEND A GIFT VOUCHER.

How do I know if an item is in stock?

Items displayed on the site are in stock. If you are unable to find your chosen style, colour and size in the pull-down menu, we may have sold out of that item.

Should you not see the item you want on the website, please contact us with a message including the style, colour and size you’re looking for and we’ll get back to you with availability.

How do I make a purchase?

Please click on the SHOP button at the top right of the homepage to see the full range of The Rocks Push products.

Please click on a product to learn more about this product including a description, close up photographs, colours and sizes available, size charts and fit notes and our delivery policy. Please select the style you like, choose the colour you like, select your size and click ADD TO BAG.

Your bag will show the added item.

To continue shopping, please click CONTINUE SHOPPING.  Review the items in your bag at any time by selecting YOUR BAG link in the top right hand corner of your page and use the REMOVE button to delete individual items from your bag or CLEAR BASKET button to remove all items from your bag.

When you are happy with the contents of your bag, please choose your preferred shipping option and if you have a promotional code or gift voucher code, please enter it in the relevant boxes.  Then click TO CHECKOUT.

Add your billing information and if your delivery address is different to that linked to your payment method, please click the box at the bottom of the page and add the delivery address.  Click NEXT.

Select your preferred payment method, add relevant details and click PAY NOW.

A confirmation box will appear stating your invoice number and we will immediately send you an email confirming receipt of your order, your order number and your invoice.

We endeavour to ship your order the day after receipt of your order.

How do I return/exchange from outside Australia?

We’ll exchange your swim shorts endlessly, until you find a pair of swim shorts you like.

While we don’t accept responsibility for the return shipping cost for you to send back swim shorts to us for exchange, we will cover the cost to ship your exchange to you.  As the swim shorts are very light, the shipping cost will be minimal.

For returns and exchanges, please visit our Returns page and submit a Returns form online

Please note RETURNS/EXCHANGES FROM OUTSIDE AUSTRALIA ARE TO BE RETURNED WITHIN 30 DAYS OF THE DATE WE POSTED TO YOU

Steps to return items
  1. Please ensure the items you wish to return are in original condition (no exceptions).  All returned item/s must not be soiled, mishandled, abused or laundered and they must be returned with all original tags and accessories.  If items returned are not in original condition, no exchange or refund will be issued and the purchaser will forfeit all claims.
  2. Complete the Returns and Exchanges form
  3. Pack the shorts and accessories and above form in a post bag and send to the postal address provided
  4. When we receive your swim shorts, we’ll check them over.  We will send your exchange by regular post.  For refunds, we aim to issue a refund within 14 days of receiving your shorts; we’ll credit you using the same method of payment you used to pay for the order.  Please allow 21 days for the credit to appear on your statement

How do I return/exchange from within Australia?

We’ll exchange your swim shorts endlessly, until you find a pair of swim shorts you like.

We provide you with a Reply Paid postal address so you don’t pay to return the swim shorts to us for exchange or refund.

For returns and exchanges, please visit our Returns page and submit a Returns form online

Please note RETURNS/EXCHANGES FROM WITHIN AUSTRALIA ARE TO BE RETURNED WITHIN 30 DAYS OF THE DATE WE POSTED TO YOU

Steps to return items

  1. Please ensure the items you wish to return are in original condition (no exceptions).  All returned item/s must not be soiled, mishandled, abused or laundered and they must be returned with all original tags and accessories.  If items returned are not in original condition, no exchange or refund will be issued and the purchaser will forfeit all claims.
  2. Complete the Returns and Exchanges form
  3. Pack the shorts and accessories and above form in a post bag and send to the Reply Paid postal address provided
  4. When we receive your swim shorts, we’ll check them over.  We will send your exchange by regular post.  For refunds, we aim to issue a refund within 14 days of receiving your shorts; we’ll credit you using the same method of payment you used to pay for the order.  Please allow 21 days for the credit to appear on your statement

How much duties/taxes will I have to pay?

We provide DHL shipping worldwide at a flat rate of A$30.  This includes duties

How soon can I get my order and what is the cost?

We deliver to 170 countries around the world, and offer different shipping options to meet your needs as listed below.

We endeavour to ship your order the day after receipt

AUSTRALIAN ORDERS We ship Australia-wide for FREE using the Australia Post Express Post service.  Delivery time is up to 5 business days.  Click here to check if your postcode is within the network

INTERNATIONAL ORDERS We ship worldwide for FREE using DHL couriers.  Delivery time is 4-8 business days (this service provides proof of posting and signature is required on delivery)

How will I know you received my order?

When you place your order, your credit card or Paypal account is charged.  After you place your order, you will receive an email confirming your order has been received and paid for.

I can't find the style, colour, size I want

Items displayed on the site are in stock.  If you are unable to find your chosen style, colour and size in the pull-down menu, we may have sold out of that item.

Please click here to send us a message about the style, colour and size you are looking for and we will check our stock and we’ll get back to you.

Is it safe to use my credit card on therockspush.com?

At The Rocks Push, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your credit card information through our systems.  All orders are processed through a secure checkout system provided by Eway Pty Ltd. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

This website supports a secure socket layer of 1.28 bytes or more for security capabilities, and is activated during your checkout process.

Is my package insured?

Your order is insured against theft and accidental damage whilst in transit from The Rocks Push to the shipping address.  Once your items have been delivered, they are no longer covered by insurance.

If you receive damaged goods, please contact us immediately

Is my personal information kept private?

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.

Please note that The Rocks Push may use your contact details to inform you of the latest arrivals and new services via email. If you would prefer not to receive these updates, please click unsubscribe at the bottom of any email correspondence.

Please click here to read our Privacy Policy in full.

What are cookies and should I worry about them?

A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

What packaging will my order be shipped in?

You order will be shipped in unmarked standard Australia Post packaging.  It is discreet, inconspicuous and without logos or branding.  This is for your security and convenience should you be purchasing a gift.

Inside the postal packaging, your items will be packaged in custom designed functional packaging we create for every product.  We do not use plastic to package our product for environmental reasons and prefer to provide you with functional packaging that helps store and care for your items.

Your shorts will be packaged in a swim short bag with a waterproof wallet inside.

What payment methods are accepted?

We accept Paypal, Visa, MasterCard and American Express.  All prices are listed in and transactions processed in Australian Dollars.

Prices quoted are inclusive of GST.

Please note we do not accept any other methods of payment apart from those listed above.  To see current exchange rates, please click here.

Where is my order?

We endeavour to ship your order the day after receipt.  For Australian orders, please allow 5 business days from the day of placing your order to delivery.  For international orders, please allow 4 – 8 business days from the day of placing your order to delivery.

We can track your order.  Please contact us for an update on your order status and the tracking number related to your order.

Which size should I choose?

We have provided a SIZE GUIDE for every style of swim shorts to help you understand how each item is cut and is intended to fit.  We also include in the DESCRPTION tab more information about how to wear each style.

For more information, please click on the SIZING GUIDE link on every product page (above the Description button).  This page outlines the measurements of each item and provides a measuring guide, so you can measure yourself and find the size most compatible with your measurements.  For more help, please contact us by email or phone.

Will I be refunded the full value of my order?

Yes.  We have a Happy Customer Guarantee which includes a no hassle returns policy.

Please send your items back within the specific time period (30 days), in original condition and with the completed Returns and Exchanges form included in the parcel.  Click here for more information.

We will process your refund within 14 business days of receiving the goods.  Your refund will be credited to the original purchaser’s credit card or Paypal account.  You will receive an email confirming the refund as soon as it has been completed.  Due to banking processes (that are out of our control), please allow up to 21 days for the credit to appear on your statement.

We reserve the right to recover any costs charged to us on the return of any item to The Rocks Push.  Should this occur, we will inform you by email and send proof of charges for your information and deduct these charges from the refund price.