Returns

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Returns

IF YOU’RE NOT SURE, HERE’S WHAT TO DO

Want to return something?

If you aren’t 100% happy with your online order, we will exchange or refund your purchase up to 30 days from the day you purchased it.

Steps to return items:

  1. Please complete the returns form
  2. We’ll email you a returns number and the address to return your shorts to
  3. Please pack your shorts in original condition, with a copy of the returns email in the parcel and post it back to us

Please allow 7 days for processing your return.

Need an exchange?

The quickest & easiest method of making sure you receive your exchange as soon as possible is to place a new order with us online and return your original order back to us for a refund (as above). This will ensure you get your new items before they sell out in the size and colour you want.

When will my refund be processed?

When your return is received and processed, we’ll email you to update you.

Please allow 5 – 7 working days, monies will be credited to the card used for purchase.  Please feel free to contact us for an update.

Faulty garments

The Rocks Push has the right to assess the age and condition of returned merchandise that has been worn prior to processing a refund or exchange.

Unless the merchandise is deemed a genuine manufacturers fault, exchanges and refunds will not be provided after use. Please email us with photos of your faulty garment so we can arrange a replacement.

If you are a retail partner, please complete and submit the Retail Partners returns form.

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Thank you for stopping by.

 

After a whirlwind year, The Rocks Push swim shorts are now being made here in Australia, in Burleigh Heads.  We are continuing to use the Italian recycled yarn made from salvaged fishing nets, plastic bottles and old carpets, to make your beautiful swim shorts.

 

With the summer breeze flowing through the windows, our supplier has been busy making your favourite Balmoral swim shorts, and our first deliveries are due in the new few weeks.

 

If you can't find what you're looking for here, please shoot me a message and I'll see if I can help.

 

If you would like me to email you when more shorts arrive, please add your email below and I'll be in touch very soon.

 

Thanks for your loyalty and understanding.

 

Kirsten

enquiries@therockspush.com